United Kingdom of Great Britain and Northern Ireland: Individual Giving Manager

Reports to: Head of Individual Giving

Working with:

The role involves working closely with the following stakeholders

· All staff in the Fundraising Directorate

· All staff in the Programmes Directorate

· All staff in the Finance Directorate

Responsible for: Supporter Care Assistant – Individual Giving

Location: London, UK

Overview:

War Child is striving for a world where children’s lives are no longer torn apart by war.

We are the only specialist charity for children in conflict, delivering high-impact programmes that are rebuilding lives across Afghanistan, Iraq, Jordan, Uganda, the Democratic Republic of Congo (DRC) and Central African Republic. We understand children’s needs, respect their rights, and put them at the centre of the solution - from supporting Syrian children to access education, to reintegrating child soldiers in the Central African Republic and working on juvenile justice in Afghanistan.

We aim to reach children early in the conflict cycle and stay to support them through their recovery, providing education and protection services and building longer-term livelihood opportunities. We support children to deal with the traumas of armed conflict, equipping them with the skills and knowledge to go back to school, and providing training to young people so they can support themselves.

We believe that children and young people know what matters to them and that their voices and demands should be heard – we work with them to build their confidence as advocates and to mobilise others to take action in support of them. Through standing by these principles War Child plays a unique role in helping children and young people to overcome the devastating impact of conflict.

Purpose of Post:

The Individual Giving Manager is a new position in the Individual Giving, Challenge and Community Events team that sits within our award-winning Fundraising Department. We’re looking for an ambitious and proactive, experienced fundraiser who can help us deliver our bold plans and reach a target income of £1.1million towards our essential work.

We are investing heavily in donor acquisition this year to grow our pool of donors who provide sustainable and regular financial support towards our humanitarian work as well as taking action on behalf of the vulnerable children we work with in the hardest to reach, unstable and volatile places in the world. We are looking for an ambitious and experienced candidate to manage our acquisition budget of £300,000 as well as delivering high-quality day-to-day campaign management. We are looking for someone with a strategic outlook and vision, that excels in and enjoys donor acquisition and has a proven record or delivering excellent results.

The successful candidate will lead on innovative donor acquisition campaigns and exciting new fundraising product development, working closely with the Supporter Care Assistant to ensure a smooth transition between acquisition and retention programmes.

A) Job Specification: Task and responsibilites:

· Lead on donor acquisition to achieve annual targets and KPIs

· Managing an expenditure budget of £300,000 to deliver agreed income targets

· With the Head of Individual Giving, develop and implement the team’s annual strategic plan and budgets by utilising experience and past results and to create detailed activity plans

· Day to day campaign management of street and private site face-to-face and telemarketing channels

· Supplier and agency management; maintain efficient and good relationships with partner agencies to ensure maximum value to War Child

· Negotiate contracts with agencies to maximise value for War Child

· Delivering inspiration sessions to fundraisers and training on War Child’s mission and values

· Report on campaign performance on a monthly basis and to continuously monitor performance against agreed financial and non-financial KPIs

· Responsible for ensuring War Child’s direct marketing activity is in line with compliance and best practice as per ICO and IOF, Fundraising Regulator.

· Responsible for monitoring agency compliance; to ensure that our internal controls for monitoring agency compliance are adhered to in order to ensure donor satisfaction and to mitigate against reputational and financial risk to the charity

· Briefing supporter care, database and digital teams of upcoming campaigns to ensure efficient supporter care, accurate income coding and campaign performance monitoring

· Develop good working relationships across organisational departments including; Advocacy and Campaigns Team, Programmes Team and Music and Entertainment Team

· Responsible for delivery of a new fundraising product

· Line management of Supporter Care Assistant

· Committed to our mission and vision

This is not an exhaustive list of tasks and the post holder may be asked to undertake any other reasonable duties in connection with their post.

B) Person specification – Essential Criteria:

War Child’s office is a lively and fast-paced environment made up of a team of extremely dedicated staff & volunteers. We’re looking for someone who can fit in well and bring their personality, creativity and professionalism to our fundraising and the wider charity.

Experience and mandatory criteria:

· Right to work in the UK

· Degree level education or equivalent

· Experience in Direct Marketing fundraising, specifically acquisition campaigns through face-to-face and telemarketing channels

· Demonstrable experience in developing and implementing successful supporter journeys to ensure smooth transition between acquisition and retention programmes

· Proven experience of fundraising innovation and new product development

· Experience in managing suppliers and agencies

· Experience in delivering inspiring training to fundraisers as well as compliancy and best practice training

· Proven experience of hitting or exceeding KPIs

· Experience of providing supportive line-management

· Hands-on experience of creation, management and reporting of financial KPIs, campaign budgeting and forecasting

· Proven experience of managing budgets in excess of £200,000

Technical Skills/Expertise:

· Proven knowledge of working with databases to monitor campaign performance, selecting data and segmentation, and data analysis

· IT literate with good knowledge of Microsoft Office and CRM systems

• Competencies (Soft Skills):*

· Proven ability to work to deadlines and manage workload effectively

· Adaptable and flexible approach

· Proven ability in building good working relationships with colleagues and confidence to build external relationship through networking

· Skilled at communicating in a clear, concise and compelling way

· Creative and entrepreneurial with an innovative approach to work

· Interest in international development issues and an understanding of, and commitment to, War Child’s vision, mission and aims

Sub Heading 4: Desirable Criteria:

· A recognised Direct Marketing qualification

· Experience of using Salesforce

C) Contract Terms

Post: Permanent

Working Hours: Full time, 37.5 hours per week

Probation: 6 months

Start date: April 2017

Location: London, UK

Salary: £31,500 - £36,225 (depending upon experience)

Leave: 28 days pa pro-rata, increasing by one day for each year’s service up to a maximum of 5 additional days

Pension: All eligible employees are automatically enrolled into a Group Personal Pension Plan. Contributions will be made on a salary exchange basis as follows: employees contribute a minimum of 3% of basic monthly salary to receive a contribution of 5% from War Child.

Other: As defined in standard War Child contract terms

· Download War Child Application form from https://www.warchild.org.uk/who-we-are. All completed applications must reach War Child by 11:59pm on Sunday 12 February 2017

· Due to limited resources War Child HR will contact only the shortlisted candidates