You’ll be part of an award-winning Fundraising & Communications Department which prides itself on innovation and collaboration in order to inspire our fundraisers and supporters. We’re looking for someone who is ambitious, proactive and passionate about fundraising and who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children.
War Child has experienced considerable growth in recent years. We have invested heavily in our fundraising division with the vision to grow our individual supporter and donor base. Our community and challenge events income line has grown year on year. The Challenge and Community Fundraising Assistant will directly support the Challenge & Community Fundraising Manager to execute our strategy and plans; dedicating time to steward fundraisers participating in national events, bespoke challenges and community fundraising. You will be a champion for challenge and community fundraising internally to the wider War Child family.
This role is part of the Supporter Engagement team and is responsible for delivering excellent service to War Child fundraisers and prospective supporters, building strong and loyal relationships through face to face, verbal and written communication and ensuring efficient administration of donations and maintenance of accurate database records.
Safeguarding
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm.
If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.
Your role
War Child is passionate about delivering excellent levels of stewardship to members of the public who want to fundraise for us, whether they are running a marathon, organising a bake sale or jumping out of a plane! The support we received from the public throughout 2022 and the start of 2023 has been inspirational, and the money raised through challenge events and community fundraising has made an incredible difference for children living in war zones.
We are looking for a Challenge and Community Fundraising Assistant to join us and provide support to our challenge and community fundraising functions; to help ensure a timely, positive and engaging experience for all active and prospective fundraisers who want to support War Child. You will ensure that key supporters and potential fundraisers are engaged with War Child, and in turn drive income growth and help to achieve our strategic objectives.
Your responsibilities
- Supporting the Challenge & Community Fundraising Manager with the stewardship of challenge event and community fundraisers via phone and email.
- Responding to and thanking supporters in a comprehensive, timely manner by effectively organising and accessing information, using initiative and working collaboratively with colleagues across the organisation.
- Ensuring all communications are kept up to date and are regularly reviewed and refreshed with new information, particularly regarding our programmatic work.
- Supporting the Challenge & Community Fundraising Manager on the delivery of our core challenge events (London Marathon, Ride London and the Royal Parks Half Marathon), including recruitment and stewardship activity, race-day logistics and post-race receptions, including attendance on the race days themselves.
- Sending fundraising resources and materials to supporters in a timely manner.
- Supporting on receiving and banking donations, and thanking donors for their gift.
- Recording and updating supporter data on our in-house database (Salesforce) and other third-party platforms (e.g. JustGiving) in a way which is compliant, timely and accurate.
- Supporting the Challenge and Community Fundraising Manager with the planning and delivery of new fundraising initiatives and projects where relevant.
- Supporting the Supporter Care and Individual Giving Assistant with responding to a wide range of enquiries about fundraising and our organisation via phone, email and post, as needed.
- Undertaking a range of general administrative tasks, including invoice processing, reporting and travel planning.
- Being compliant with all relevant laws, best practice and War Child UK policies, such as the Fundraising Regulator Code of Conduct, the Data Protection Act and Institute of Fundraising best practice when handling supporter data and liaising with supporters.
- Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.
You are
- Brilliant at building relationships and passionate about delivering excellent stewardship that informs, motivates and inspires others.
- A natural people-person, who is friendly and enjoys communicating with supporters over the phone and in writing.
- Strong and proactive in your approach to managing your own workload, and able to work to tight deadlines and multitask at short notice, in a busy environment.
- Able to think creatively, come up with new and relevant ideas and be proactive.
- Someone with an excellent eye for detail and highly self-organised.
- A flexible team player, able to work under your own initiative, take instructions from others, and go the extra mile for our wonderful supporters.
- Experienced in carrying out administration tasks and processes, with good knowledge of Microsoft Office.
- Experienced in using CRM databases to record information promptly and accurately, although this is not essential to be considered for this role.
- Able to demonstrate excellent written and spoken English with a confident and professional manner on the phone and in person.
- Able to articulate and promote War Child’s aims, mission, policies and work.
- Available to work outside of office hours from time to time in order to attend our core events.
- You may have prior experience of working within a charity setting, ideally within challenge events or community fundraising, although this is not essential to be considered for this role.
How to apply
How to apply
- Please download the application form here: https://www.warchild.org.uk/who-we-are/jobs
- Submit a completed application form and a recent copy of your CV torecruitment@warchild.org.uk*.* The closing date will be 11:59pm on 18/06/2023.
- If you have any questions about reasonable adjustments before or during your application, we welcome the opportunity to talk about what we can do to fairly adapt our process for you. Please share what you’re comfortable with to help us put the right support in place, by emailing recruitment@warchild.org.uk. Anything you tell us will be kept completely confidential by our HR team.
- We are unable to provide sponsorship for this post. In order to apply, you must be able to demonstrate your eligibility to work in the country where this role is based.