United Kingdom of Great Britain and Northern Ireland: Challenge & Community Events Executive

Overview

War Child works with children who, as a result of conflict, live with a combination of poverty, exclusion and insecurity. These children might include street children, child headed households, children conscripted into armed groups, and children who have been put in prison. Our mission is to support and improve the care and protection of children and young people who live with a combination of insecurity, poverty and exclusion in some of the worse conflict-affected places. We look forward to a world in which the lives of children are no longer torn apart by war. This is a vision that can only be realised through the collective actions of children themselves, communities and their leaders, organisations like War Child, governments and key decision makers.

Purpose of Post

The Challenge and Community Executive will be expected to support the Individual Giving and Events team reach their income targets.

This is a relationship manager role for an ambitious, proactive and dedicated candidate with proven experience in challenge event and community fundraising. The role requires excellent project/event management and volunteer management. The candidate should have a proven ability to build strong and loyal relationships and to lead and inspire fundraisers.

The candidate will be responsible for growing our portfolio of challenge and community activities including; managing our student fundraising with schools and universities, mass participation events, community fundraising campaigns, nurturing relationships with fundraisers.

A) Job Specification: Task and responsibilites:

1 Fundraising

• To work towards achieving team income targets by raising net income from community and challenge events
• To manage our portfolio of challenge events and community fundraising campaigns

2 Relationship management

• To ensure that new fundraisers have a positive experience of War Child by delivering excellent supporter care in line with an established supporter journey
• To build loyalty of new and existing fundraisers through regular updates (email, phone, face-to-face meetings)
• To work with the database officer to ensure that workflows and automated processes in Salesforce (CRM) work to increase efficiency without damaging personal fundraiser engagement
• Develop and maintain accurate, up-to-date and organised records for all supporters and prospects using Salesforce
• To brief and train the supporter care assistant on fundraiser supporter journeys, welcome calling, good luck calling
• To use social media to increase engagement with and to celebrate fundraiser successes with a view to uplift average fundraising value, build loyalty, and attract new fundraisers
• To ensure that War Child’s brand is used appropriately and not comprised when used by third parties
• To maintain strong relationships with existing school and university partners to encourage long-term giving
• To manage relationships with third party providers such as Just Giving, Skyline, Action Challenge

3 Event/Project Management

• To design and deliver a marketing plan to recruit participants for a small portfolio of national sporting events and community fundraising campaigns
• To deliver events through third party event organisers (such as Virgin London Marathon, Royal Parks Foundation).
• To recruit and manage volunteers for sporting events
• To organise post-race-reception, goody bags, etc.
• To evaluate and report on event success
• To brief volunteers on their roles and to ensure that they adhere to War Child’s standards when representing War Child
• To ensure that War Child adheres to volunteer management best practice
• To work some week nights or weekends when required, where time off in lieu is agreed

4 Reporting & Development

• To report monthly on activities
• To deliver against agreed KPIs and to continually grow net income
• To build reports and dashboards for event monitoring on Salesforce
• To report and evaluate success of national events and community fundraising against agreed KPIs
• To proactively research trends both within War Child’s fundraising audience and the wider sector so that War Child is at the forefront of new fundraising opportunities
• To support the Head of Individual Giving with budgeting and forecasting as appropriate

This is not an exhaustive list of tasks and the post holder may be asked to undertake any other reasonable duties in connection with their post.

B) Person specification – Essential Criteria:

War Child’s office is a lively and fast-paced environment made up of a team of extremely dedicated staff & volunteers. We’re looking for someone who can fit in well and bring their personality, creativity and professionalism to our fundraising and the wider charity.

Experience and mandatory criteria:

· Right to work in the UK

· Demonstrable experience of working in community and challenge event fundraising within the charity sector

· Experience of successfully marketing and promoting challenge and community fundraising on a range of media platforms

· Managing multiple stakeholder relationships at any one time, delivering excellent supporter care to all

· Experience of managing and retaining volunteers for challenge and community fundraising events and KPIs

· Experience in monitoring and evaluating campaign performance

Technical Skills/Expertise:

· Public speaking and presentations

· Excellent written and spoken English

· Confident and professional manner on phone and in person

· Management of suppliers, agencies and tour operators

· Ability to provide ideas, give advice and detail charity fundraising in line with regulation and best practice, that will instil the confidence required for people to fundraise for the charity

· IT literate with good knowledge of Microsoft Office and CRM systems

· Creative and entrepreneurial with an innovative approach to work

· Ability to think and plan, combined with an eye for detail

Competencies (Soft Skills):

· Proven ability to lead and inspire fundraisers to achieve their fundraising targets

· Proven ability to manage a demanding and unpredictable workload

· Proven ability to prioritise work effectively to deliver successful projects

· Proven ability to work alongside colleagues to develop initiatives with benefit to the wider team, balancing this with the need to fulfil personal objectives

Sub Heading 4: Desirable Criteria:

· Experience of developing, managing, monitoring and evaluating a challenge and community fundraising strategy

· Understanding of financial reporting and fundraising strategies

· Experience of using Salesforce

· Understanding of and/or sympathy to the issues in international development

C) Contract Terms

Post: Permanent

Working Hours: Full time, 37.5 hours per week

Probation: 6 months

Start date: early 2017

Location: London, UK

Salary: £26,008 - £28,853 (depending upon experience)

Leave: 28 days pa pro-rata, increasing by one day for each year’s service up to a maximum of 5 additional days

Pension: All eligible employees are automatically enrolled into a Group Personal Pension Plan. Contributions will be made on a salary exchange basis as follows: employees contribute a minimum of 3% of basic monthly salary to receive a contribution of 5% from War Child.

Other: As defined in standard War Child contract terms

· Download and complete War Child Application Form or request it from recruitment@warchild.org.uk.
All applications must reach War Child by 11:59pm of 15^th January 2016.