United Kingdom of Great Britain and Northern Ireland: Fundraising Assistant (Volunteer)

1.1. Background & Description of the role

War Child’s mission is to provide assistance for children whose support networks have been torn apart by war.

War Child was founded in 1993 by film-makers David Wilson and Bill Leeson. Whilst on assignment in former Yugoslavia they were shocked by the way children’s lives were being torn apart by the conflict. When they returned home they were further shocked by politicians’ apathy towards the massacres and ‘ethnic cleansing’ taking place on our doorstep. Ever since, we’ve been persuading governments and decision-makers to meet their responsibilities to keep children safe.

War Child is looking for an exceptional volunteer to support our diverse fundraising work. The Fundraising Assistant will support the Individual Giving and Fundraising Team in all areas of fundraising including community and challenge events and will play a key role in supporting our regular donors.

This role will provide well-rounded experience in fundraising and is an ideal role for a candidate wanting to build a career within the charity and non-profit sector.

The volunteer’s role is crucial for our award-winning Fundraising Division, you’ll support the team’s work to expand War Child’s impact. In preparing for the next stage of War Child’s growth we are looking to sustainably increase and diversify our income. This will include a major focus on implementing excellent supporter care while increasing our regular donors.

1.2. Key Responsibilities

· Ensuring that War Child’s donor journey is implemented and that all fundraisers have a positive experience of supporting the charity.

· Developing and maintaining relationships with individual supporters ensuring fundraisers have an appropriate level of support for their fundraising initiatives.

· Make welcome calls to new supporters.

· Database management - working with the War Child Individual Giving Team to update the fundraising database with supporter information and utilise this as a tool to maintain communication with supporters.

· Copywriting.

· Conduct research and explore new areas of fundraising for War Child.

· Support the Community and Challenge Executive at fundraising events where necessary (including some weekends)

1.3. Responsible to

· Supporter Care Assistant

1.4. Working With

· The role involves working closely with the following stakeholders

· All staff in the Fundraising, Programmes & Finance Directorate

· Field Directors and staff

· Other War Child colleagues

· External suppliers including:

Telemarketing agencies

CRM support

Marketing and merchandise suppliers

1.5. Responsible for

o Providing support to the Individual Giving & Challenge Events and Community Fundraising team

1.6.Contractual Terms

· This role will be a 4-6 month placement, volunteering 4-5 days a week.

· This role involves working in War Child’s offices in Kentish Town (NW5).

· This is a voluntary position, with lunch and travel costs provided (for travel within zones 1-6 of London Underground)

· Any offer made will be conditional on receipt of 3 favourable written references, (from your most recent employer, any other previous employer and a character reference). War Child reserves the right to call the referees.

· The successful applicant will be expected to undergo a DBS check, be compliant and sign up to War Child’s Child Protection Policy prior to offer being made.

2. Job Description

2.1.Database Management: Tasks will include, but not be restricted to:

· Working with the Individual Giving team to update the fundraising database with supporter information and utilise this as a tool to maintain communication with supporters

· Implementing, importing and exporting data

· Batching income into the database and working with the finance team to code income appropriately

· Sending letters to donors and responding to donor queries

· Creating and updating records

2.2.Community Fundraisers and Individual Supporters: Tasks will include, but not be restricted to:

· Developing and maintaining relationships with individual supporters and ensuring that fundraisers have an appropriate level of support for their fundraising initiatives.

· Ensuring that War Child’s donor journey is implemented and that all fundraisers have a positive experience of supporting the charity

· Welcome and cancellation calls to donors

· Assisting with good luck calls and emails to fundraisers

· Sourcing prizes and products from companies for eventer goodie bags (working with corporate team)

2.3.Runs & Challenges

· Support the Fundraising team’s work of growing the number of War Child’s challenge event fundraisers.

· Engage with individuals to enrol them in supporting War Child, especially in relation to challenge events

· Explore new opportunities to recruit challenge event fundraisers and develop innovative ways to engage with this growing audience

2.4.General

· Conduct research and explore new areas of fundraising for War Child

· Support at fundraising events as required

3. Personal Specification - Essential Requirements

War Child’s office is a fun and lively environment made up of small group of extremely dedicated staff and volunteers. We’re looking for someone who can fit in well and bring their own personality and creativity to our fundraising and the wider charity.

3.1. Experience

· Understanding and knowledge of database management

· Conducting desk research

· Excellent written and verbal communicator

· Some understanding of charity fundraising mechanisms

3.2. Expertise

· Confident to work independently

· Analytical thinking

· Demonstrate a flexible attitude to working, including some evening weekend working

· IT literate with good knowledge of Microsoft Office and databases

3.3. Legal

o Eligible to work in the UK

3.4. Key Competencies

· Commitment to the vision and mission of War Child UK.

· Excellent written and verbal communication skills.

· Ability to collaborate and form effective partnerships with internal and external stakeholders.

· Attention to detail with a key focus in achieving results.

· Ability to effectively organise and prioritise own workload whilst making effective decisions.

· Focus on continuous improvement with the ability to contribute towards a culture of innovation and making an impact.

4. Desirable

· Involvement on a marketing or fundraising project

· Experience of using/managing relationship databases

· Experience of managing own projects

· An understanding of or experience of delivering fundraising events

· Interest/knowledge of the charity sector

· Please send your CV and a cover letter outlining how you meet the person specification to recruitment@warchild.org.uk by 11.59 pm of Sunday 21st February 2016.

· Due to limited resources War Child, HR will contact only the shortlisted candidates.

· Interviews will be held during week commencing w/c 22nd February 2016. You will be asked to complete a short written test at the interview stage.